Frequently Asked Questions

Everything you need to know about our photobooth services, pricing, and booking process.

Booking

Questions about reservations and availability

Pricing

Package details and payment options

Events

Setup, operation, and event details

How far in advance should I book?

+

We recommend booking at least 2-3 months in advance for weddings and major events, especially during peak season (May-October). However, we often have availability for last-minute bookings, so don't hesitate to reach out even if your event is coming up soon!

What's included in your packages?

+

All our packages include unlimited photos, a professional on-site attendant, custom backdrops, fun props, digital copies of all photos, and complete setup/breakdown. Specific features vary by package and photobooth type. Check our Services page for detailed package information.

How much space do you need?

+

Our standard photobooths require approximately 10ft x 10ft of space. The 360° booth needs about 12ft x 12ft. We can work with most venue layouts and will discuss specific space requirements during your consultation.

Do you provide props and backdrops?

+

Yes! We provide a wide selection of fun props and can customize backdrops to match your event theme and colors. We can also incorporate your event logo, monogram, or custom designs at no extra charge.

How long does setup take?

+

Setup typically takes 45-60 minutes. We arrive 3 hours before your event start time to ensure everything is ready and tested before your guests arrive. Breakdown takes about 30 minutes after your event ends.

Can guests share photos on social media?

+

Absolutely! Our photobooths feature instant digital sharing via email, text, and social media. Guests can share their photos immediately, and you can even create a custom event hashtag for easy tracking.

What are your payment terms?

+

We require a 50% deposit to secure your booking, with the remaining balance due 7 days before your event. We accept credit cards, e-transfer, and cash. All major credit cards are accepted.

What is your cancellation policy?

+

Cancellations made more than 60 days before the event receive a full refund minus a $100 processing fee. Cancellations within 60 days forfeit the deposit. We understand emergencies happen and will work with you on a case-by-case basis.

Do you travel outside your service area?

+

Yes! We serve all of Ontario and can travel beyond for destination events. Travel fees apply for locations outside our standard service area. Contact us for a custom quote for your location.

Are you insured?

+

Yes, we carry comprehensive liability insurance and can provide certificates of insurance to your venue if required. We're fully licensed and insured for your peace of mind.

Can we customize the photo templates?

+

Absolutely! We offer fully customizable photo templates that can include your names, event date, logos, graphics, and custom designs. Our design team will work with you to create the perfect template for your event.

What happens if there's a technical issue?

+

Our professional attendants are trained to handle any technical issues that may arise. We also bring backup equipment to every event to ensure uninterrupted service. In the unlikely event of a complete system failure, we offer a full refund.